HR Business Partner Dilemma

Every single HR Business Partner has a dilemma. What is the main role of the HR Business Partner? To be a Key Account Manager of HR at the client? Or to be a Key Account Manager of the client at Human Resources?

HR Business Partner is just a human being. As the HR Business Partner is in a daily contact with the internal client of HR, the relationship with the internal client gets closer and closer. And the internal client wants solutions, which makes his/her life easier in the organization. When the internal client has a chance to get some advantage, he/she would be crazy not to try to get the advantage with the small help from the HR Business Partner.

On the other hand HRM has a lot of its goals and tasks. And the managers have not to be comfortable with all the tasks, which are ordered by the HRM. In that case, Human Resources Management need strong HR Business Partners with a good relationship with the internal client to push the tasks and to get their buy-in. But after some time the HR Business Partners tend to fight for the internal client more as it can increase their popularity.

There is just one cure for this issue. The HR Business Partners must have to change their internal clients to serve from time to time. It is not to break all the relationships, but it helps to build new ones and the new HR Business Partner has a different opinion and can bring better solutions. The HR Business Partner should not serve the same internal clients for a long period.

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